Our Return Policy

Return Policy

At Nate Ricketts Design, we take pride in our work and strive to create art pieces that stand the test of time. If you are unsatisfied with your piece in any way, please contact us at naterickettsdesign@gmail.com.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please notify us within 5 days of delivery for a replacement or refund. We will issue a return label and ask that you repackage all returning items as best you can in the original packaging.

Returns & Exchanges

If you are not satisfied with your art piece after 14 days, please let us know. You may be eligible for a return with credit toward another item on our website.

Custom & Made-to-Order Pieces

Custom-made pieces come with no guarantee of return. However, if you experience any issues, please contact us—we will do our best to ensure your satisfaction.

Return Process

1. Request a Return: Email us at naterickettsdesign@gmail.com. with your order number and reason for return.
2. Approval & Instructions: If your return is approved, we will provide return instructions, including a return shipping label if applicable.
3. Shipping the Item: Customers are responsible for return shipping costs unless the item is defective or incorrect. Please use a trackable shipping service.
4. Processing Time: Returns are processed within 5 business days after we receive the item. Refunds or credits will be issued accordingly.

Non-Returnable Items

• Custom or made-to-order items
• Sale or discounted items
• Gift cards

For any return inquiries, feel free to contact us at naterickettsdesign@gmail.com.